InSite Mystery Visits
Why you need one
Keeping your visitors’ satisfaction in sight
Before starting on any transformational journey, it's vital to understand as much as possible about the current situation. A mystery visit traditionally offers valuable insights into the customer experience, employee performance, and areas for improvement, ultimately leading to better customer and team engagement and business outcomes.
What’s the process?
InSite is our mystery visitor programme which takes this to another level: drawing on our vast expertise in managing successful customer and visitor experiences.
InSite will give you a three-dimensional view of your current experience, across:
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How is your visitor feeling, and why?
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Starting with your KPIs, how well are they currently being delivered throughout the visitor journey?
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How effectively do you communicate and deliver your story (your value proposition) throughout the experience?
InSite will give you a dashboard and recommendations, allowing you to understand, measure and manage your visitor experience in a uniquely in-depth way.
You will also be able to identify specific recommendations to help you achieve immediate improvements.
InSite is designed to be a cost-effective solution, and can be delivered as a snapshot of your current situation, or an ongoing programme helping you to achieve sustained success.
