Training
Customer Experience Essentials
Half day workshop
A motivational workshop, acting as an introduction or refresher to increase focus on delivering the best version of your brand experience to every customer, every time.
The session will reflect your Brand identity and refer to your mission, vision and values as appropriate.
It’s a great opportunity to bring new starters quickly up to speed, reinvigorate an existing team, or to increase focus on, and thereby consistent delivery of, your Brand experience.
Content (indicative)
How we think about Customer Experience
How we are organised to deliver it
How we live our Brand
How we map our customers’ journey with us
How we add value
What to do next
Selling is service
Full Day Workshop
A deeper dive into the fundamentals of customer experience and selling those cusrtomers products that will enrich their lives. This motivational workshop, reflects on your Brand identity and will refer to your mission, vision and values as appropriate.
It’s a great opportunity to reinvigorate an existing team, and to increase focus on, and thereby consistent delivery of, the brand experience, with an enhanced emphasis on maximising sales and customer loyalty. Learners will explore how to create appropriate, value-adding encounters with customers, triggering the emotional response that will lead customers to buy with enthusiasm and to look forward to engaging and pending more with the store.
Content (indicative)
How we think about Customer Experience
How Customer Experience works
Better communication with colleagues + customers
How we map our customers’ journey with us
How we live our Brand and add value
Why Selling is Service
Dealing with challenging feedback
Bringing it all together
What to do next
Who you’ll work with
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Stephen Spencer
Ambience Director
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Bala McAlinn
Director of energy