Charters

Why you need one

Blog
Abbotsford

In the light of disappointing Trading Company financial losses, current and foreseeable challenging circumstances, and lack of time available to focus on commercial aspects during Executive Committee and Board meetings, the Abbotsford Board of Trustees approved the setting up of a Commercial Committee in October 2022.

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Blenheim Palace
Blenheim Palace

“Stephen Spencer + Associates, thank you for helping Blenheim Palace create an exceptional guest service charter. Your training transformed our hosts, ensuring our guests receive an unparalleled experience. We are grateful for your expertise and look forward to our continued partnership.”

Heather Carter, Managing Director - Visitor Attraction, Blenheim Palace

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Large, dispersed organisations often struggle to turn a brand vision into a consistently excellent customer experience.

This in turn impacts customer delight, loyalty and spend. A customer charter brings together your mission, vision, values, business model, quality standards and all the ways you support your employees to deliver the brand experience.

What’s the process?

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Who you’ll work with