Stephen Spencer + Associates (SS+A) acknowledges the growing importance of sustainability to clients, consumers, and employees, and integrates this awareness into its consulting services and internal practices. The company promotes sustainability by amplifying clients’ green credentials through customer charters and training, and has partnered with sustainability experts Distinkt to embed sustainable principles into visitor journey models and business decision-making. SS+A adopts a careful communication approach to avoid greenwashing and includes sustainability considerations within project proposals and supplier selections.

As a predominantly remote-working consultancy with a low-energy business model, SS+A encourages economical use of physical resources among employees and Associates. The firm prioritizes local, low-carbon, and ethical suppliers in its retail and catering development projects, requiring suppliers to complete a comprehensive Sustainability Checklist that includes verification of relevant accreditations. SS+A also promotes sustainable event management practices when collaborating with conference organizers.

SS+A is fully committed to Fair Work First principles, ensuring fair pay substantially above the real Living Wage, exclusion of zero-hours contracts, supportive channels for worker voice, investment in workforce development, gender pay equality, inclusive recruitment, and flexible, family-friendly working arrangements. The company maintains a culture of openness and continuous employee and Associate engagement on sustainability issues, with planned development and publication of a formal sustainability policy. This will involve all Associates contributing to and upholding sustainability standards, including travel policies and client-facing case studies to demonstrate sustainable practices in procurement and design.

Overall, SS+A is progressing a structured and transparent sustainability agenda that aligns employee values, operational practices, and client service delivery, with continuous review and development guided by its team and sustainability partners.